Inside boutique ‘hotel from hell’ with mouldy rooms, broken doors and holes in the CEILING at dream holiday destination
Listen to this articleA SYDNEY resort has been dubbed the ‘hotel from hell’ amid claims of mould-ridden rooms, broken doors and even holes in the ceiling.
Health inspectors are set to investigate the Manly Lodge Boutique Hotel in Manly after hotel guests branded it a “health hazard.”
The ceiling in the mould-ridden Manly Lodge Boutique Hotel[/caption]
The hotel is currently being investigated[/caption]
Health inspectors will investigate the Manly Lodge Boutique Hotel[/caption]
Hotel guests complained about the overall state of the hotel[/caption]
The investigation was launched after disgusted customers complained about the state of the hotel to A Current Affair.
One of the guests Eliza Delsar, was looking forward to a weekend with her friend but instead, she claims she found mouldy rooms.
She said: “It was full of mould, rotting, pretty much hell.
“It was my first holiday as an adult and away from the kids for the weekend, so it was supposed to be relaxful and kind of just chilling out and getting to see a part of Australia I haven’t been to.”
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“We looked at some of the reviews and it looked kind of like a surfy type shack type vibe.
“It’s a four-minute walk from the beach, not even, you know, so for the money it looked good.”
Eliza added she was told the keys to her room would be in a safe- but she find no keys upon arrival and struggled to find a member of staff to help her.
“Just two doors from where we were supposed to be staying, it’s riddled, and this place is still operating and opening,” she said.
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“You can just smell it walking in, you can smell the mould, you can smell the uncleanness. Yeah, it’s a shocker.”
Meanwhile, another guest, Clyte, who was visiting Manly for her 40th school reunion, said her room was in such a horrible state she was forced to fork out nearly £400 and book a room elsewhere.
She said: “The lounge in here is so stained … like that was the first thing I saw … it’s not the website at all, is it.
“I didn’t stay at all … I was increasingly uncomfortable, and I realised how insecure the building was as well.
“It felt deserted. The only other guests I saw were leaving for the same reasons. I had to seek accommodation elsewhere, which was on a Friday night in Sydney – very expensive.”
“It’s disgusting. It should not be open to the public. It’s a health hazard.”
Tiger, the hotel’s manager told the outlet that employees were “trying their best” to clean up the place.
He said: “We’re trying our best to improve. I know some of the rooms, the condition (is) no good and we … apologise for those guests.
“But we already stop(ped) the share room.”
Tiger is also a real estate agent, personal trainer and a justice of the peace.
“Some good room(s) we sell … (there’s) no mould.”
He added: “I will try my best and talk to my team to clean that.
“We only sell the good condition room(s).”
Tiger added that the hotel has had a “frustrating time” since Covid.
“I go there regular(ly) to check it from the corridor, from the common area, I didn’t find much mould,” he said.
“If I find it I will definitely tell the housekeeper to clean that.
According to 9News, since the report by A Current Affair, Tiger quit as the manager and the hotel’s website and booking systems have been shut down.
Eliza Delsar slammed the hotel[/caption]
Clyte was forced to book different accommodation[/caption]
The investigation revealed mould in several rooms[/caption]
